Non-responsive and unprofessional.

Non-responsive and unprofessional. I received notification from Hammond Pole Attorneys on 9 May regarding Vodacom arrears payment. I had to email several times asking for details of the debt that I was not aware of (that's another terrible review for Vodacom next), how to pay etc. I was finally given bank details and paid in full on 18 May. Since then I have had no correspondence from Hammond Pole to confirm that the amount was received and paid to Vodacom, even though I have been emailing asking for someone to let me know what's going on. Today, 13/11 I received direct correspondence (finally - all of this could have been avoided if they had just emailed me a month after not receiving payment from me, even though I paid up all my contracts in full - to my knowledge) from Vodacom saying I am in arrears demanding payment. That means 6 months later Hammond Pole has not settled the arrears account with Vodacom and I am still incurring further debt in my name! Shocking service.