no assistance/unproffessionalism

I settled my finchoice account with which was handed over to hammondpole, On the 9/3/2020 the account was settled and overpaid by R1200.00 requested a refund on the 11/3/2020 and submitted all banking details particulars on the same day too, i have spoken been initiating with two people Thuleka Ntanga and Sithembile Mahlangu on numerous attempts via email and phone still no luck i have received nothing but terrible service from the above mentioned...no phone calls no feedback or happenings of payout absolutely shocking!

its been almost a month and i have not received my refund back!