NEEDS TO BE SORTED ASAP

I HAVE BEEN GOING IN CIRCLES FOR YEARS NOW..<br> I CANNOT GET A STATEMENT, MY NAME HAS BEEN TARNISHED WITH THE ITC SHOWING NON PAYMENT FOR OVER A YEAR WHEN PAYMENT IS MADE RELIGIOUSLY..<br> NUMBEROUS EMAILS LATER I STILL DIDNT GET A RESPONSE RE ANY OF MY QUERIES OR REQUEST AND TO ADD INSULT TO INJURY MY BALANCE JUST GROWS ASTRANOMICALLY!