*********** Service

I was accused of not paying my Vodacom account since June 2013. I sent the collections agent (Innocent Madisha) a vodacom statement reflecting the payment and he assured me that he would liase with Vodacom and send me my payment history. The following day, I received a payment history that belonged to another client, Allan Simpson. I notified Innocent of this error and was assured that I would receive mine soon. I called the company on Wednesday 17/06/2015 and was told that Innocent would call me back, which he did not do. The next email I received from him asked me to send through an address where summons could be served since, according to him, they'd been trying to discuss the matter with me to no avail. This is completely untrue.<br> <br> I was so shocked because he had not even returned my call. This company seems to employ intimidating tactics instead of trying to get to the bottom of the matter. I would appreciate it if I could be helped by someone who truly wants to get to the bottom of the matter so that it can be resolved. The longer this takes, the more money they will claim I owe them.