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I am not happy with the company and I therefore refuse to make any further payments because you sent me a settlement letter Which states \With reference to the above matter, kindly be advised that the full and final settlement amounts to R296.00and<br> Payable 23/11/2015 on or before. Please be advised that this amount is only valid until the 28/11/2015 .\"<br> <br> How then do I get a call stating I am owing?? if your stuff told me its over I shall not pay anything. <br> <br> Today I spoke to Cynthia who was rather tremendously rude and unprofessional to me. She seemed more eager to end our call than to hear what was my concern to en extent that she refused to transferee me to her manager when I asked for one. she just left me hanging without attending me and the call ended since there was no word from her side.<br> <br> My argument is I had been paying you and you advised me of the full amount and now as per your settlement letter you need to update ITC because I honoured the arrangement now as a law firm I trust you do know the seriousness of a written document let along our recorded conversations.<br> <br> I insist that your company writes it off and update ITC"