horrible call centre service

Very rude and unproffesional they phoned me about an outstanding account and the call centre agent Dilon peters was rude to me after i asked a simple question he laughed at me and said "we are lawyers" then started screaming at me after i confronted him. i then put the phone down and he called back screaming at me again not giving me a chance to say a word.

i then called the company and asked to speak to a manager and was put through to Herman Stoop who told me that he will take it further and escalate the matter to Dilon's superior and that i would get a copy of the phone recording and he will give me feedback in 2 days. He did however answer the question that started everything in a decent way. It has now been 4 days and still no feedback.

I did say i will report them to the Law society of South Africa but it seems to me that they are not worried about it. The company that they are representing are going to battle to get anybody pay them if this is the way all of their customers are going to be treated.