Hate what Hammond Pole is doing

I have a Foschini account which has been handed over to Hammond Pole Inc. during november /December 2019 i requested a settlement quote on the account and was given the amount of R1467 by Hazel Mthembu with an extra note that i needed to make the payment to avoid extra interest accumalating on this account. Payment of the exact R1467 was made on 3/12/2020 and proof of the payment was sent to Hazel Mathembu the same day. However the account was not closed. after numerous emails to hazel and some of her collegues to issue me with a paid up letter since January 2020, i had to find out in February of 2020 that extra charges to the amount of R366 was added for attorney fees, which was NEVER communicated to me and why was this amount not highlighted when i asked for a settlement amount and why was the account not closed in December to avoid raking up more costs. Hazel refuses to issue me with a letter thus having this amount still reflect on my Credit Status.. I am trying to get my financial life in order so that i may be able to provide for my children but with this my score moves absolutely no where.. in February on the 26th i paid up an account with Nedbank and was issued with a paid up letter within 3 days why didnt they tell me about attorney fees or is hammond pole just greedy to keep people in debt. I just spoke to tebogo who insists that when i Pay the outstanding R366 i will be issued a letter... why should i pay that amount when it was never mentioned in the settlement. why is hammond pole keeping my hostage financially with nonsense?