Hammond Pole claim that I owe them collection fees after settling my Vodacom account

I had a contract with Vodacom which was unfortunately handed over to Hammond Pole in 2019. I was then offered a 50% settlement discount by Shirley Foster from Hammond Pole on 06 May 2020 and I was very grateful for the discount and decided to opt in and made arrangements to pay of the balance over 2 months, that us 25 May 2020 and again in June. The arrangement was that I would pay an amount of R989 in May 2020 and again the same amount in June 2020 and then the account would be settled. Indeed I honoured the arrangement and paid the two amounts over May and June 2020. I then requested a settlement letter from Hammond Pole after making the last payment in June. After numerous emails to Shirley Foster and Obed Nkosi, I eventually got their attention and their willingness to do their job and they sent me a ssettlement letter (on 06 July 2020) indicating that my Vodacom Account (I***) was paid off as per the last payment they received from me on 27 June 2020.

My complaint to Vodacom and Hammond Pole us that when I checked my listing on the Credit Bureau on Thursday, 13 August 2020 I discovered that I am still listed as owing Vodacom an amount of R2000. Furthermore I received an SmS on the same day -13 August 2020- from Hammond Pole informing me that "non-payment of collection fees due Hammond Pole will result in further fees". I want to state that at the time of the settlement arrangement at no stage did Shirley indicate that there are collection fees due to them. If she had indicated this and included the amount in the settlement balance I would gave gladly obliged and paid them the "collection fees" accordingly. Furthermore, I want to know why didn't any individual from Hammond Pole call me or email me to inform me about the collection fees. Therefore I want immediate resolution from Vodacom and Hammond Pole as follows: 1. Vodacom and Hammond Pole must remove my name from the credit bureau [and send me proof in writing that they have informed the Credit Bureau(s)] as I no longer owe them any amount and I have the letter from Hammond Pole sent to me on 06 July 2020 by Shirley Foster and Obed Nkosi to prove it. 2. I want Hammond Pole to confirm in writing to me that I do not owe then any Collection Fees because these were never communicated to me even when I requested the settlement letter fro. Both Obed Nkhosi and Shirley Foster. As far as I am concerned I do not owe Hammond Pole any outstanding amounts as I gave never received an invoice or bill in that regard.

The service at Hammond Pole is appalling to say the least and I was harassed by their call centre agents over May and June 2020 when I was paying and honouring the payment arrangement. Mrs K