COMPLAINT

Dear HP Attoerneys I hope you are well.I am writing to formally lodge a complaint regarding the handling of my portfolio by Katlego Ashford Noko. As a client, I expect professional and respectful communication, but unfortunately, my interactions with Katlego have not met this standard.On January , I received an email from Katlego notifying me that my account had been handed over. I promptly responded, stating that I was unable to settle the full amount at once but was willing to make monthly installment payments. However, I did not receive a response for weeks.In early February, I followed up, requesting a statement of my account and a contract outlining the repayment terms. When I finally received a response, it was unprofessional and dismissive. On February 24, I sent another email confirming my commitment to pay R5,000 monthly starting in March. Instead of receiving a timely acknowledgment, Katlego only responded on March 25—an entire month later—with a threatening email warning of further legal action if I did not make payment.I find these delays and the threatening tone unacceptable, especially given my clear intention to settle the debt. Since March 25, I have continued to receive emails with threats and reminders to pay, yet my initial request for a contract and formal payment details remains unaddressed.To proceed fairly and transparently, I require:A formal contract outlining the repayment terms, including bank details for Capitec.Confirmation of the process for obtaining a paid-up letter and clearing my name once the debt is settled.A detailed statement reflecting the outstanding balance and any relevant charges.Furthermore, I request that my portfolio be assigned to another representative who can provide professional and timely assistance. The delays caused by Katlego’s unresponsiveness have already hindered my ability to resolve this matter efficiently and also have now delayed the first payment .Please provide a way forward at your earliest convenience. I expect professional communication from the person who will be handling my portfolio moving forward.I look forward to your urgent response.Best regards,