COMMUNICATION BETWEEN SERVICE PROVIDER & OUTSIDE COLLECTION AGENCY

I refer to an account ***, a collection account handed over from Vodacom Account NA139753-0 for an amount of R 13, 587.78 which was paid and proof of payment emailed to both the Vodacom Collections Department *** and also to *** of Hammond Pole, please note this payment was made on the 30th September 2021 direct to Vodacom. Please note that this is the first time this account has been handed over to a outside collections department, approximately +/- 4 months ago there was an amount of +/- R 18000.00 outstanding, there was a lock on the account and payment made and immediate re-connection, now I am having problems for this line to be reconnected because a back and forth of +/- 3 Days to get re-connection, please can this department kindly advise Vodacom of this payment for re-connection to be done URGENTLY