Broken Settlement Agreements, Unjustified Penalties, and Complete Silence

I am writing this review out of sheer frustration with the complete lack of professionalism, accountability, and communication from both Vodacom and their legal representatives, HP Attorneys (HPA).

The Broken Agreement Due to currently being unemployed, I negotiated a settlement agreement with HPA. I was provided with a final, discounted settlement balance to clear my arrears in full. The explicit agreement was that upon receipt of this payment, my contract would be cancelled and my line migrated to prepaid. I paid this amount exactly as requested. I have written proof of the settlement total, and at no point was a "premature cancellation penalty" ever disclosed or mentioned.

Vodacom’s Delays & Fabricated Charges After my payment was made, it took Vodacom an entire month to process and clear the account on their system. Because of their internal administrative delay, by the time the account was "ready" to be cancelled, new monthly charges had accumulated. Vodacom then refused to cancel the contract, demanding payment for these new charges PLUS a premature cancellation penalty that was never part of the original HPA settlement.

Unjustified Disconnection & Harassment Despite fulfilling my side of the agreement, my line has been cut off and my CLIP deactivated. To make matters worse, instead of resolving the issue between themselves, Vodacom and HPA have now handed this fabricated, disputed balance over to a completely different attorney firm, who is now harassing me for money I do not owe.

Being Ignored for 3 Weeks I have been actively trying to resolve this, but there has been zero communication from either Vodacom or HPA for the last three weeks. Tracking shows that my follow-up emails are being blatantly deleted by Vodacom without being read, while HPA simply reads the emails and refuses to reply.

I honored my financial obligations under our agreement in good faith, and I refuse to be penalized for Vodacom's delays and HPA's failure to communicate with their client.

Desired Resolution:

The secondary attorney handover must be immediately recalled.

All unjustified charges (accumulated during Vodacom's delay) and undisclosed cancellation penalties must be permanently waived.

My contract must be officially cancelled and migrated to prepaid with a zero balance, as originally agreed.

It has been months. Fix this immediately.