Balance keeps changing with no statement

In February I spoke to one of Hammond Pole's consultants wanting to make payment arrangements 4 my Nashua Mobile account. I advised him Im already paying Nashua 500 a month. He advised payments were not reflecting & I should send proofs which I immediately did.He also advised me to change & pay directly Hammond instead of Nashua which I also agreed to. After receiving proofs he sent me an email below confirming my balance as R2409- and promised to send me an updated statement. To date no statement. I was later contacted by Cynthia who gave different balance&referred me to an uncontactable person at Nimble. This balance has now been paid in full, but they insist its not<br> <br> Original Message<br> ---<br> Subject: payment to be allocated <br> From: Carl Bernhardt <br> Date: Mon, 16 Feb 2015 08:08:42 +0000<br> Good day <br> <br> <br> We do apologise for the inconvenience due to not allocating your account we can see that you paid the amount of R4200 and you owe the amount of R2409.00<br> <br> We will send you your updated statement as soon as it has been allocated . <br> Reagrds <br> Carl Bernhardt<br> Tel: ***<br> Fax: ***<br> email: [Email Removed]<br>