Bad Service - Hammond Pole Majola

Im really not happy with the service received from Hammond Pole Majola, i was given a 20% discount as i have been retrenched and therefore cannot commit to monthly payments. The amount given was R4350 and payment was to be made the same day 31 Jan 2020 of which was done. I also received this is writting the back up the amount to be paid.

Two days later i contacted the company to provide me with a paid up letter this is when my saga began. I was than told i do not qualify for a 20% and the outstanding amount should be paid, i disputed this as i recived this in writting with the amount provided, this was than escalated to a supervisor of which i was told the agent/consutant made an error and his trying to rectify this and i should pay the outstanding amount. How was this being rectifed after the incompetence of the agent/consutant, now im just told to pay by the Supervior as if i made the error.

This has been going back and fort with no resoultion and its been 2 weeks, to top it off i was told by the supervisor that the payment ive made has not been captured due the investigation that needs to be conducted, meaning im still being charged legal fees and interest. I contacted Home Choice and they confirmed the reason im being charged for this is because Hammond Pole Majola did not capture my payment on system nor update them that payment has been made. i had to do all this myself.

On the 12th Feb 2020 was the last communication from Hammond Pole the supervisor informed me that matter is going to be further escalated to a manager and i will receive a call on the same day at 13:00 NO CALL RECEIVED.

My money has been taken and im currenty unempolyed and they dont seem to care fees are building up on a monthly basis and nothing is being done to rectify this. Yet payment has been made.

I hope this complaint is sent to higher management and would expect some sort of feedback on this matter I request that a paid up letter if provided by COB TODAY, as 2 weeks is way to long i cannot allow this matter to carried on and how will i be compensated due to this inconvience caused and incompentence of the agents/ supervisors. A response will be highly appreceiated