BAD SERVICE

My account was handed over to Hammond and Pole in June , I made a payment on the 27th of June and was told by a consultant (Thabo)that he would call me back after 3 days to advise of the reconnection fee(no call was made to me ). I called Hammond and Pole on the 17th of July enquiring about the reconnection fee and this time a spoke to Ayanda( who was diligent and professional if I were to rate him he would score a 5 out of 5 as he is the only consultant I spoke to from this company who was that professional and willing to help) Ayanda helped me and asked one of his managers to send me an email regarding the connection fee which i received and made arrangements via email to pay it on the 27th of July(which was done) and was advised to send and email to Innocent (the manager) to remind him of the activation. Today the 31st of July I'm still waiting for my account to be reactivated I have sent emails and I'm not getting any responses now. I must make an effort to call Hammond and Pole to enquire as they seem not to care about clients once their debt is paid