Bad service

We have been forced by Standard Bank to use these attorneys for our bond registration but what a disaster...we were asked by their employee, Karen, for two original documents to be submitted so that they can prepare to lodge..This was sent to her on 23rd of April and received 24th of April, when I phoned I was advised she was off for the week and that Morna will stand in..I contacted Morna who advised that all was forwarded to their bond dept. I phoned Karen 2 May and left a mesg to phone me back, waited till 13h30 and phoned again and was advised she is off sick...then asked to speak to Morna, she has another story today saying that some or other docs was blurry hence the delay...last week she confirmed it being at their bond dept today docs are blurry......our building is now on a halt till registration which will be ...who knows when and what is scary is that I see there is a lot of complaints about Hammond and Pole...what to do? Why does Standard Bank enforce such useless and *********** attorneys if so many people complain about them? this is frustrating to say the least!!!