Bad Service

I received a phone call from Bheki Chiloane asking me to pay my FNB credit card account on the 17th May 2015.<br> I then requested to be called on the following day since I was busy.<br> <br> On the 18th May 2015, I received a call from the very same call center agent, I then requested for a settelement amount.<br> <br> We both agreed to an amount of twelve thousands rands (R12000) which had to be paid into their bank account no later than the 18th May 2015.<br> <br> I made the deposit in full and forwarded a proof of payment to Bheki Chiloane email address.<br> <br> I kept on phoning them to ask for a settlement letter which I never received up to today (23rd June 2015).<br> They never removed my name from ITC (Credit bureau) which still shows that I am owing FNB.<br> <br> A month later, I received a phone call from Share Mashile on behalf of the same company telling me that there is an outstanding amount on the account.<br> <br> I then referred him to Bheki Chiloane, and he told me it was not his problem.<br> He won't do anything until I pay the outstanding amount.<br> <br> I then told him that I will never be accountable for someone mistake.<br> Bottom line according to my credit report I am still owing FNB.<br>