Aggrieved debtor

I had an FNB overdraft debt which I started repaying in November 2021 using Hammond Pole Inc as the collectors. I have religiously paid this and was offered a settlement arrangement this year by Hammond Pole but I couldn’t take it at the time. The concerning part is that when I checked my ITC updates, it showed that I have not been paying anything to reduce the original debt such that the original debt is now accumulated 75% more. I made a call to Hammond Pole early this October 2024 and requested the balance statement. The response was surprising as I was told that FNB had taken the account from them in August 2023 and handed it over to a different collector. I had been paying since 25 November 2021 up to the 27 September 2024 with Hammond Pole Inc and yet there is no reduction in the original debt. An agent of Hammond Pole Inc, whose name I have, committed to providing me with information and clarity regarding this issue, but I have not received any information. This clearly means that for all these months I had been paying money into Hammond Pole Inc account and the intended purpose of working towards paying up and settle my debt has not yielded results. The fact that I was not even told in August 2023 to not continue to deposit money into their account as FNB has taken away the responsibility from them means that I had been accumulating interest for Hammond Pole Inc no matter how small it is, as a gift to them. This platform is the first of many available to address this abuse from debt collectors from vulnerable unsuspecting people trying to make good. It must be noted that there may be a number of people who are facing a similar situation that have not said anything.