ACCOUNT DISCREPANCY & NO CLARITY GIVEN

I've been making repayments on a Nedbank credit card via Hammond Pole. The account is almost settled and I have requested a statement to see for myself how much I owe, as there are payments I have made that are not accounted for. The agent who is dealing with my account is very vague about when I can see my latest statement, saying it will be sent once another payment is made. I've asked several questions about my account, none which have been answered or investigated. I've told this agent that I simply want to see my latest history as by my calculations, my account should be paid up, and that if my calculations are wrong, then explain how and let me see it, because my banks payment history reflects that it should be paid up. I have no issues with paying whatever is left, once I can see the numbers for myself. <br> Sadly, I am experiencing a classic case of creditors hunting you down when you owe them, but ducking when you need clarity.