Service Plan Conflict

Very poor Service, to think i actually think i bought the car there. They make u wait for an hour for a shuttle service at 7AM in the morning, they dont offer u water or anything while u wait mind you u havent even ate in those early mornings, sold me a car with a ticking noise couldn't send it back because of lock down, when its due for service im told the ticking noise requires additional work and i have to pay. Was advised the window of returning car due to ticking noise is closed, as if its my fault the country was locked down. Im disgusted and annoyed, was promised a call back nd an appointment for ticking noise but nobody got bk to me. Il pay up the car nd i will not be doing a trade in with you im sorry very awful customer service.