Disgraceful Service

Let me start by saying I bought my Toyota Etios brand new at Halfway Toyota Ottery in 2014.

My loyalty with Halfway Toyota Ottery over the 10 years doesn’t matter nor the fact that I bought another car in Mid-2023. There service and lack of communication is disgraceful.

The experience and being a customer has been great up until the late February 2024.

I took my car in for a service as usual, however this time it was different. My car had a misfiring.

Service agent was brilliant, friendly and professional. Her name is Elmamie.

The service was completed and settled the payment.

I booked my Etios in repairs a day or two later. I received a quote R2534.37, the misdiagnoses indicated (according to HALFWAY TOYOTA).

They discovered a fault with my Injectors. Ultrasonic cleaning was then done. A week and a half later I received my car and nothing changed. The car still had a misfire no improvements.

I took my car back to Halfway Toyota how can they return a faulty car back to a customer/client if not test or checks were completed, a total lack of ownership. After a couple of days I contact Halfway Toyota Ottery and was told that it’s not the injectors but in actual fact the coil packs.

I received another quote of R7497.15 to replace the 4 coils. Mind you I don’t have a my car over a month already because Halfway Toyota Ottery failed to dialogise the issue accurately in the first place.

I repeat this is the worse service I’ve received in my life.

I kept chasing up with regards to the status of my car to find out that they only need to replace one coil which will cost me 1.1k and some change. What was happening for the last month and a half?

I made yet another call yesterday and finally I was told I can collect my vehicle. I get there to be told I need to pay R3.873. Ridicules and unprofessional.