Poor etiquette

I’ve been trying to call Toyota honeydew from last week for my 40000 service for my vehicle but no luck. Yesterday I called again and I was put on hold then no help at all. This morning at 07:20 I come in and speak to a service advisor who helped me very Professionally to my satisfaction as he assured me I will get help with my vehicle. At 10:30 AM still waiting inside for my car to be finished, I walk towards the service area and see my car standing outside on a que so I ask one service advisor if my car will be done today still since I do not see my service advisor. Then the service advisor I asked answered me very rude like I owe Toyota a favor for my car to be serviced. I really don’t care how many cars are there to be serviced but the answer I got and the way I was spoken to made feel less of a man I am. Yes I admit the is too many cars maybe even from yesterday and today before me but I feel very disappointed with the way I was answered by being shouted at because the is too many cars on the floor which is not my problem. People to learn how to handle pressure at work. I am not here to teach no one ethical norms and values especially etiquette. Poor people management leads to poor quality of work