No Assisatnt

On the date2015/02/25, estimated time 8:15am<br> I Grace Maphanga, went to Halfway Toyota Honeydew to return an incorrect part which was purchased the previous day. I then went in this morning to do an exchange for the correct part, I also read and understood their policy that within 3 working days accompanied with an original invoice the part can be returned to the supplier.<br> When I got to Halfway Toyota Honeydew- Northgate I was not assisted, the Salesman refused to do an exchange for me I then escalated the matter to the Sales Part Manager to assist me and he then promised to contact me within the same day with a solution, I had to eventually call in myself and follow up but I had no luck as no one bothered to assist me and none of the Management was available to take my call. I left the message with the reception and requested a callback.<br> Am without a car and currently driving a rental car and I have got limited days with the car if am not assisted soon I will be immobile. Keep in mind that I have been servicing my car with Halfway Toyota Honeydew-Northgate for over 8 years. Am appalled at the poor and inconvenient service. I hope this matter will be escalated.