NL
Nomi Lukh's

1 reviews | Active since Nov 2018

30 Nov 2018, 14:33

BAD CUSTOMER SERVICE!! Big Brand for nothing they dont care about their Customers

@ToyotaSA I had app**** for a vehicle at Toyota Monument was the sales person who was not keen to help it was like am forcing him, it was such a drag even to get the feed back. Only to find out after days that my application was declined .Then went on to try Toyota Halfway Fourways . I still got the same treatment but even worse I was approved and told to come collect after depositing R5000 and that was Monday, then am later told the bank declined why accept my money when you not sure where it stands just when I call to ask if it will be okay to collect the car Saturday. Declined because my salary deposit and bank statements do not match and no one cares to call and explain to me.. after visiting the dealership with my new boss trying to understand what's wrong after requesting a lot of things. I just find them to be so unprofessional and do not care about their customers. The assistance i got was really ****y. on the application it was written that its a new job and attached all supporting Doc's even the new employment letter even called my office to confirm my employment. they really didn't want my support I shall go to other welcoming dealerships that have way better customer service, fully understand customer service and know business, as for Toyota am afraid they lost my support I really thought great about the brand but its pointless to be a big brand and not care about your customers. Toyota bad service and not so helpful consultants..

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