After Sales Service Non Existing

I bought a 2nd hand Isuzu KB300 from Halfway Toyota Honeydew on the 12th of June 2020. Everything went well until the moment I have signed the contract. After I signed the contract, the after sales service went to the gutter.

Because I bought a second hand vehicle, there were a few minor issues that I wanted to be fixed. I didn't want to sign the offer to purchase right away as I was not 100% satisfied. Due to the lockdown, I wasn't able to view the vehicle beforehand, and took their word for "immaculate condition". Let me tell you one thing that is for sure, the sales representative's and my opinion of "immaculate condition" is not the same thing at all. But never the less, they told me to take the vehicle, do a full inspection and bring it back so that they can fix everything.

On the 17th of June I sent the sales representative at Halfway Toyota Honeydew a complete list of issues that I have. After no response I contacted them again on the 18th of June. After arrangements I took the vehicle back on the 23th of June.

On the 22nd of June I decided to check the vehicle's oil and water levels before I drive all the way to Halfway Toyota Honeydew, as I stay in Benoni. I discovered there was hardly any oil in the vehicle. This is after they have supposedly done a "full Toyota inspection".

After I returned the vehicle to Halfway Toyota Honeydew on the 23th of June, I didn't receive any feedback whatsoever and decided to contact them on the 30th of June. The response I got was that they were busy checking one last thing on the vehicle and will contact me as soon as they are done. After not hearing from the sales representative again after several days I decided to contact them again on the 8th of July 2020, still no response. I contacted the sales representative again on the 14th of July 2020 and finally received a response saying the vehicle will be done on the 16th of July 2020. After receiving a call on the 16th of July 2020 I was told that the vehicle will only be ready for collection on the 17th of July 2020 and that everything was sorted.

I went to fetch the vehicle on the on the 17th of July 2020 as arranged. Only when I arrived I was told that they couldn't sort out all the issues. The vehicle was at Halfway Toyota Honeydew for over 3 weeks. At that moment I didn't even received my licence disk as I have bought the vehicle on the 12th of June 2020 already.

Over the weekend I discovered a dent on the drivers door that look like it was fixed by a back yard mechanic. On the 20th of July I took the vehicle back and showed the dent to one of the staff members at Automark. They reassured me they will fix it and will sort out the rest of the issues as well. After arrangement I went to fetch the vehicle on the 27th of July 2020 and discovered only half the issues were resolved.

Needless to say, not all the issues were resolved. After all the inconvenience I still need to sort out the issues by myself as the after sales service is so bad and empty promises were made.

What upsets me the most is that I was told different stories every time I phoned them. I was told more than once that they have sent the vehicle to Isuzu as it is till under warranty to fix the issues that Toyota cant fix. Then after several days they phoned me again telling me that they don't want to work on it as they are not a Isuzu dealer. This after I was told that the vehicle was already at Isuzu.

Up until today I have never met the sales representative, every time I went there I had to deal with someone else.

I will most definitely never ever in my life deal with Halfway Toyota Honeydew ever again and will not recommend them to anyone as the after sales service is up to ****.