TERRIBLE SERVICE

I ordered the FREETRESS 3 WAY PARTING LACE FRONT WIG - CHANNING and 2 WIG CAPS online on 23 March 2018 and it was supposed to be a same day delivery as I am in Joburg. I called Hair City around 2pm that day to track my order and spoke to a lady called Nosipho who told me the order hadn't been shipped and I should wait till the following week and I told her I couldn't as I needed to wear the hair at my sister's wedding the next day she then told me to give her "2 hours" to call other shops because they don't have what I ordered at the Melville store, she never called me back. I then got a call from a lady named Tumi saying she was calling me from Hair city Menlyn 2 days later (Sunday) saying she'll deliver the parcel herself the next day and when I told her I'll be in meetings all day on Monday she sent the parcel with a courier who delivered on Tuesday. When I finally got to open my parcel I saw that they forgot to deliver my wig caps and had delivered a wrong wig. I then contacted Tumi and she said she "thought" Nosipho from Melville had told me that they were gonna give me another wig that is similar to what I ordered and I told her I can't take the wig that was delivered to me because it is NOT what I ordered and I don't like it plus it's cheaper than what I ordered so what's gonna happen to my money?? It's now the 5th of April and Tumi ignores my messages and I called Hair city and spoke to Nosipho (who is very rude and giggles with her colleague as she speaks to me on the phone) and she said I should wait for delivery guys to come and collect the wig I have in order for them to give me what I had ordered.

I am very disappointed with the service I got from Hair City as I am a client and I always buy my hair from Hair City Mall of Africa and Northgate, first time I order online and THIS is what I get?? Not good service will find another supplier and will be posting this to all friends.