Poor Service

I purchased a wig from Haircity online and I received it on Thursday evening after work. I tried it on and it didn't fit me nor did it suit me. I read the return policy immediately and logged a return via WhatsApp. They asked what was wrong with the unit and I told them it doesn't fit. They didn't respond afterwards. I was pressed for time as their return policy stipulates that it must be within 14 days. I have to rely on courier which will eat into the 14 days so I sent an email as an alternative. I was advised by a Sindi that the return has logged That was on Friday. When I sent follow emails requesting confirmation of the pick-up, I haven't heard from them. I think they are hoping that 14 days will lapse then I'll be left with no choice but to keep a wig that doesn't fit.