KM
Khanyile M

1 reviews | Active since Aug 2020

07 Oct 2020, 11:15

Fed up with haircity

I ordered a wig from haircity on Saturday and on Monday morning I contact the store to find out when will I receive my order. They told you I'll either get it on the very same Monday I contacted them or Tuesday. Tuesday in the afternoon I called the store they told me that my wig is on it's way and guess what I didn't get it. Today it's Wednesday I contacted them again they sent me a text with a link to track my parcel via fastway and fastway hasn't even been scanned or updated on their website. I'm done with haircity and I'll no longer buy anything from them

0
Replies (1)
Hair City
Hair City's reply12 Oct 2020, 15:38
Official
Hi Khanyile

We sincerely apologise for the delay - During busier periods Fastway does not deliver our parcels at the earliest possible time. 
In future we are happy to offer you a voucher on your next order & an option to pick up from our store + free installation by our stylists on Brazilian Hair.