KM
Khanyile M
1 reviews | Active since Aug 2020
07 Oct 2020, 11:15
Fed up with haircity
I ordered a wig from haircity on Saturday and on Monday morning I contact the store to find out when will I receive my order. They told you I'll either get it on the very same Monday I contacted them or Tuesday. Tuesday in the afternoon I called the store they told me that my wig is on it's way and guess what I didn't get it. Today it's Wednesday I contacted them again they sent me a text with a link to track my parcel via fastway and fastway hasn't even been scanned or updated on their website. I'm done with haircity and I'll no longer buy anything from them
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Replies (1)0
Replies (1)Hair City's replyOfficial
12 Oct 2020, 15:38Hi Khanyile
We sincerely apologise for the delay - During busier periods Fastway does not deliver our parcels at the earliest possible time.
In future we are happy to offer you a voucher on your next order & an option to pick up from our store + free installation by our stylists on Brazilian Hair.
We sincerely apologise for the delay - During busier periods Fastway does not deliver our parcels at the earliest possible time.
In future we are happy to offer you a voucher on your next order & an option to pick up from our store + free installation by our stylists on Brazilian Hair.
Hair City's reply12 Oct 2020, 15:38
Official
Hi Khanyile
We sincerely apologise for the delay - During busier periods Fastway does not deliver our parcels at the earliest possible time.
In future we are happy to offer you a voucher on your next order & an option to pick up from our store + free installation by our stylists on Brazilian Hair.
We sincerely apologise for the delay - During busier periods Fastway does not deliver our parcels at the earliest possible time.
In future we are happy to offer you a voucher on your next order & an option to pick up from our store + free installation by our stylists on Brazilian Hair.
