TR
Test Reat5

1 reviews | Active since Jul 2017

04 Sept 2026, 18:33

Wrong wig delivered and failure to respond to any of the complaints 2 weeks later

I placed an order for a wig. It was delivered more than 7 days later. To make matters worse a wrong wig was delivered. I have used all platforms to report this matter 2 weeks later there has not been a response. I am quite disappointed with the service received. I am not sure if I should consider this to be a ****.

Very disappointed @Dj Zihle’s business. You can really provide a better service.

0
Replies (2)
Hair Majesty
Hair Majesty's reply07 Sept 2026, 10:20
Official
Thank you for your review. We sincerely apologize for the inconvenience you have experienced.

We have been trying to contact you; however, your line has either been busy or the calls have gone straight to voicemail. We would really appreciate the opportunity to speak with you and assist in resolving the matter.

Please kindly get in touch with us at your earliest convenience, and we will be happy to assist you.

Kind regards,
Hair Majesty Customer Service
TR
Test Reat5's update07 Sept 2026, 20:32
Reviewer Update
Thank you for the response.
Please note no one tried to contact me until today. I can confirm that the wig was collected. Hopefully a correct one will be delivered soon.

Regards