NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About The Gym Company East Point
How is The Gym Company East Point rated on Hellopeter?
Hellopeter has tracked The Gym Company East Point across 5 reviews. The Gym Company East Point hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Gym Company East Point? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2021
Deception when cancelling the contract
If you want to be deceived into paying for gym while you followed all the correct steps to cancel the contract you must join this branch. I came in to cancel my contract on 01/15/2026 and continued paying until end of March as per the cancellation conditions on the contract. My reason for cancellation was due to me moving, so it would be impossible for me to continue using the gym. There seems to have been a miscommunication or should I say deception from the gym manager Sebastian because 6 spa sessions were offered to me by him to help with weight loss and I accepted them (never was able to use any of the sessions due to the admin of moving) and as per our discussion, I had mentioned that I won’t be able to continue with the gym as I am moving and he assured me it will still be cancelled end of March, but on the exit contract he wrote that I will come back and cancel again end of March and continue paying for another 3 months while I won’t be using the gym at all since I’ve moved. I’m disgusted by this behaviour from the manager. Please sort this out as I am not willing to be pay as I followed the right channels for cancelled.
1 reviews | Active since Jun 2021
Deception when cancelling the contract
If you want to be deceived into paying for gym while you followed all the correct steps to cancel the contract you must join this branch. I came in to cancel my contract on 01/15/2026 and continued paying until end of March as per the cancellation conditions on the contract. My reason for cancellation was due to me moving, so it would be impossible for me to continue using the gym. There seems to have been a miscommunication or should I say deception from the gym manager Sebastian because 6 spa sessions were offered to me by him to help with weight loss and I accepted them (never was able to use any of the sessions due to the admin of moving) and as per our discussion, I had mentioned that I won’t be able to continue with the gym as I am moving and he assured me it will still be cancelled end of March, but on the exit contract he wrote that I will come back and cancel again end of March and continue paying for another 3 months while I won’t be using the gym at all since I’ve moved. I’m disgusted by this behaviour from the manager. Please sort this out as I am not willing to be pay as I followed the right channels for cancelled.
1 reviews | Active since Jan 2019
Little to No response with membership cancelation
I have been having the most unfortunate experience with canceling my membership. Frequent follow ups and no response.
1 reviews | Active since Jan 2019
Little to No response with membership cancelation
I have been having the most unfortunate experience with canceling my membership. Frequent follow ups and no response.
1 reviews | Active since Oct 2025
Apparently, one payment isn’t enough for Gym Company
I've had terrible service with Gym Company and i will never gym there again. After i tried to change my debit order date to the 1st of each month (1st to the 1st) they starting taking double payments. Then when i reversed my payment they took on the 1st of Aug, they started phoning saying i owe them money. And then they tell me but that's how their accounts work. No accounts work like that?? It's either 1st to the 1st of each month or 25th to the 25th of each month. Where have you ever heard of a company taking a payment on the 25th and the 1st and then still claiming I'm in arrears?? Then i get calls from literally every accounts person and manager claiming i need to pay more. No one in the accounts department is on the same page. Not even the managers are on the same page as the accounts department. I will never recommend Gym Company to anyone!! That's a promise!! I'll rather pay R1000 a month for Virgin Active and know i won't be phoned after the 1st of each month for more money.
1 reviews | Active since Oct 2025
Apparently, one payment isn’t enough for Gym Company
I've had terrible service with Gym Company and i will never gym there again. After i tried to change my debit order date to the 1st of each month (1st to the 1st) they starting taking double payments. Then when i reversed my payment they took on the 1st of Aug, they started phoning saying i owe them money. And then they tell me but that's how their accounts work. No accounts work like that?? It's either 1st to the 1st of each month or 25th to the 25th of each month. Where have you ever heard of a company taking a payment on the 25th and the 1st and then still claiming I'm in arrears?? Then i get calls from literally every accounts person and manager claiming i need to pay more. No one in the accounts department is on the same page. Not even the managers are on the same page as the accounts department. I will never recommend Gym Company to anyone!! That's a promise!! I'll rather pay R1000 a month for Virgin Active and know i won't be phoned after the 1st of each month for more money.