NEW VEHICLE MISLEADING OFFERS, PLEASE BE TRANSPARENT

I am writing this letter as I am highly disappointed in GWM Haval Boksburg branch. I purchased my vehicle in November 2018 and was told that my vehicle has 45000 free service that comes with warranty. Today the 20th I took my car for service at one of their closest branches and I was so confident and told them that I have free service Plan that comes free for every 15000 until I reach 45000 after purchase. This car was brand new and my sales (name withheld) misled me into taking the offer saying it comes with free 45000 service plan than comes with the purchase of a brand new vehicle.

Hyndai had offered me a car with 60000 free service plan which I even turned down because I was in love with M4. After I was informed that I don't have a free service plan, I called the branch to speak to the manager only to be told he is not in as well as the Rep who assisted me. I made several calls and after a struggle managed to talk the sales Representative and told him I want to listen to my recordings of our telephone conversation and it seems he is not keen to provide these.

I now want to advise other people to be careful and learn from this. You can be mislead into thinking you are getting the right deal. This is the 1st that I hear a brand new car which comes without free service plan at all, at least for a certain period. Now the Rep is avoiding me.