MR
Melvyn R

1 reviews | Active since May 2020

30 Mar 2021, 09:20

Taking advantage from competitors to make sure your ads are not shown.

This company is taking bribes from competitors to make sure that your ads are not shown, And can't provide a real reason why my ads keep getting removed and blocked.

When they asked me to remove the keywords, I removed all the keywords and the body of my ads only contained our contact numbers and what we do. Yet they still removed my ads... So we created multiple accounts to post and they keep blocking it. We do not post on multiple accounts, only reason for that was that our previous account keep getting blocked and then we need to create a new one.

I spoke yesterday to Jason ZA the support agent, and he just cut me off without a reason or explanation. Today I attempted again to talk to him, he cut me off again. I never believed that such a prominent business can operate like this.

I asked the Jason person to please assist me with clarity on what I am still doing wrong so that we can resolve it, but as a support agent he doesn't really care much and just closes our chat.

Only reason for this is, I would assume that they take advantage from a competitor to eliminate us in this field.

0
Replies (2)
Gumtree South Africa
Gumtree South Africa's reply01 Apr 2021, 13:53
Official
Hi  there Nico. Thanks for getting in touch. So sorry to hear that you have been having difficulty. You are welcome to contact us via help.gumtree.co.za, using the email option. Thank you. 
MR
Melvyn R's update06 Apr 2021, 09:25
Reviewer Update
Hello, How can I contact you guys if I open a ticket it gets closed without a response, if I used the chat it gets closed without a answer. If I sent a email it is left un-rep****. So please tell me HOW do I get in touch.

This reply will probably get ignored. Lets See.