Based on recent customer reviews, Gumtree South Africa splits opinion sharply. Satisfied users praise easy listing, wide categories, good deals, verified sellers and the newer Gumtree Pay and shipping options that allow buying in Cape Town and delivery to Durban. Frustrated users report adverts removed without explanation, including air rifles and certain dog breeds, accounts blocked with no refund on promoted ads, slow payout release on Pay and Ship, phishing and dodgy sellers, and unanswered support tickets with no reachable phone assistance.
Replied to 75% of negative reviews
Reply time on negative reviews: 35h 41m
TrustIndex
4.5
Ranking
#9
in Online Shopping
Reply Time
55h 43m
NPS Score
-20
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 35h 41m
Nov '25 - Oct '26
Frequently Asked Questions About Gumtree South Africa
What do customers say about Gumtree South Africa?
Based on recent customer reviews, Gumtree South Africa splits opinion sharply. Satisfied users praise easy listing, wide categories, good deals, verified sellers and the newer Gumtree Pay and shipping options that allow buying in Cape Town and delivery to Durban. Frustrated users report adverts removed without explanation, including air rifles and certain dog breeds, accounts blocked with no refund on promoted ads, slow payout release on Pay and Ship, phishing and dodgy sellers, and unanswered support tickets with no reachable phone assistance.
Is Gumtree South Africa trustworthy?
Gumtree South Africa has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 35 hours 41 min. Hellopeter has tracked Gumtree South Africa across 454 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2011
Selection criteria does not work properly.
Most Selection criteria does not work or returns incomplete results. Eg. Search for FARMS in GQEBERHA and it returns nothing. If you change one thing in the selection criteria, it resets most, which is frustrating. I ALWAYS sort results from LOW to HIGH but it always default to recent, which is frustrating. WHO TESTS THIS APP BEFORE RELEASING IT ?
1 reviews | Active since Oct 2011
Selection criteria does not work properly.
Most Selection criteria does not work or returns incomplete results. Eg. Search for FARMS in GQEBERHA and it returns nothing. If you change one thing in the selection criteria, it resets most, which is frustrating. I ALWAYS sort results from LOW to HIGH but it always default to recent, which is frustrating. WHO TESTS THIS APP BEFORE RELEASING IT ?
1 reviews | Active since Oct 2022
Gumtree a highly targeted site by ********
Dont use Gumtree!! I was ****med out of R900. What Gumtree wont tell you upfront. As soon as you have placed a listing you are watched by ******** pretending to be interested in your listing. They will ask questions. Come back with more questions and appear interested. Then they claim to have purchased your goods with a **** link. The ******** have a well designed **** Gumtree site that looks like the real site. The so called support then talk you through verification. This is when money vanishes from your account. Please use Gumtree with extreme caution. Every potential buyer should be treated with extreme caution as well. Gumtree also does not care if you fall prey to ******** as you use the site at your own risk and the risk is very very high. Gumtree will also not take action against identified ********. Warnings are also not published upfront. Think carefully before puttung yourself out there to ********.
1 reviews | Active since Oct 2022
Gumtree a highly targeted site by ********
Dont use Gumtree!! I was ****med out of R900. What Gumtree wont tell you upfront. As soon as you have placed a listing you are watched by ******** pretending to be interested in your listing. They will ask questions. Come back with more questions and appear interested. Then they claim to have purchased your goods with a **** link. The ******** have a well designed **** Gumtree site that looks like the real site. The so called support then talk you through verification. This is when money vanishes from your account. Please use Gumtree with extreme caution. Every potential buyer should be treated with extreme caution as well. Gumtree also does not care if you fall prey to ******** as you use the site at your own risk and the risk is very very high. Gumtree will also not take action against identified ********. Warnings are also not published upfront. Think carefully before puttung yourself out there to ********.
1 reviews | Active since Aug 2026
Gumtree not blocking sellers that **** buyers
Why is Gumtree South Africa not blocking sellers who are ****ming buyers? They can act on reported ****s by blocking the ads with red letters to identify the seller as a ****mer. It will make a seller think twice before ****ming a buyer. Why is the sellers still advertising?
1 reviews | Active since Aug 2026
Gumtree not blocking sellers that **** buyers
Why is Gumtree South Africa not blocking sellers who are ****ming buyers? They can act on reported ****s by blocking the ads with red letters to identify the seller as a ****mer. It will make a seller think twice before ****ming a buyer. Why is the sellers still advertising?
1 reviews | Active since Mar 2025
Excellent Platform for Buying and Selling
I have had a great experience using Gumtree. The platform is easy to navigate, and listing items for sale is quick and straightforward. I've found it to be an effective way to connect with genuine buyers and sellers, making the entire process convenient and hassle-free. I also appreciate the range of categories available, which makes it easy to find exactly what you're looking for. Communication through the platform has been smooth, and I've successfully completed several transactions without any issues. Thank you to the Gumtree team for providing a reliable and user-friendly marketplace. Keep up the great work!
1 reviews | Active since Mar 2025
Excellent Platform for Buying and Selling
I have had a great experience using Gumtree. The platform is easy to navigate, and listing items for sale is quick and straightforward. I've found it to be an effective way to connect with genuine buyers and sellers, making the entire process convenient and hassle-free. I also appreciate the range of categories available, which makes it easy to find exactly what you're looking for. Communication through the platform has been smooth, and I've successfully completed several transactions without any issues. Thank you to the Gumtree team for providing a reliable and user-friendly marketplace. Keep up the great work!
1 reviews | Active since Jan 2025
Removal of air rifle ad
I have advertised an air rifle for sale. But on certain occasions they allow it and other time they remove it. As soon as I use the word carbine it will get published but if I use the word air rifle it gets removed,there are others advertising the same product and there's don't get removed. To whom it may concern and those who read the ad's before making a decision,do your homework on the product before just removing it. An air rifle does not need a license in south Africa,it can be sold and bought at any store selling these products without a license. Very disappointed in the way Gumtree handles ad's and I would recommend anyone thinking of placing an ad on Gumtree to look for other options like junk mail etc.
1 reviews | Active since Jan 2025
Removal of air rifle ad
I have advertised an air rifle for sale. But on certain occasions they allow it and other time they remove it. As soon as I use the word carbine it will get published but if I use the word air rifle it gets removed,there are others advertising the same product and there's don't get removed. To whom it may concern and those who read the ad's before making a decision,do your homework on the product before just removing it. An air rifle does not need a license in south Africa,it can be sold and bought at any store selling these products without a license. Very disappointed in the way Gumtree handles ad's and I would recommend anyone thinking of placing an ad on Gumtree to look for other options like junk mail etc.