HL
Hilary L
1 reviews | Active since Aug 2019
31 Jul 2025, 11:53
Ship and pay - no faith
I posted winter jackets for sale, a buyer contacted me and said they paid via Gumtree Shipping method. All I needed to do was verify how I would like to get paid. After verifying, money was deducted, and the seller has gone quiet. No notification from Gumtree Support to say payment received, courier will be arranged. Nothing, I contacted support which is ticketing system and says wait 24 hours. How do I know this is not a **** as i am suppose to be receiving money not losing money.
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Gumtree South Africa's replyOfficial
10 Sept 2025, 11:20Hi Hilary. We are Sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and a manager will be in touch soon. We value your feedback and appreciate your patience and understanding.
Thank you
The Gumtree Team
Thank you
The Gumtree Team
Gumtree South Africa's reply10 Sept 2025, 11:20
Official
Hi Hilary. We are Sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and a manager will be in touch soon. We value your feedback and appreciate your patience and understanding.
Thank you
The Gumtree Team
Thank you
The Gumtree Team