1 reviews | Active since Mar 2017
Refunded Demanded on two paid for ads which were deleted.
<p>Man, you people are such ********. I have had duplicated ads in different categories for WEEKS, and you have done nothing.</p> <p>Now when I decide to give YOU some business and ACTUALLY PAY for my ads, you DELETE THEM and BLOCK MY ACCOUNT!!!<br /><br /></p> <p>I paid R329 and R121 for two of my ads to be TOP ADS. After just 4 days you have deleted them without warning! I have logged a call with your "support team", but we all know how long that will take, so I am posting here.</p> <p>My account email was ********** and my REF is <br />ref:_00DF0505O._5000G1AnrsX:ref</p> <p> </p> <p>and case Nr. is ********** 872.</p> <p> </p> <p>Please contact me Urgently as you guys are messing with my income!!!</p>
3 Days later and STILL no response.. Wow.. For a Big company you're Guys' service sucks...
3 Days later and STILL no response.. Wow.. For a Big company you're Guys' service sucks...
Hello Harlfonzo,
I do apologise for the delay in our reply
I see that you did make contact through our help desk and a reply was sent to you on the 12th of April. A help desk agent has already sent out another email to assist you further.
Please note that all ads are treated equally. We found multiple accounts with your details on the Gumtree website. Please note that we do not allow users to have multiple accounts. We also noticed that on one of your accounts you placed duplicate ads. We rely on reports from the Gumtree community to bring duplicate ads to our attention. When we receive a report, we investigate and take further action if needed. We have sent out previous warnings on this account which is why it was restricted.
I hope you will understand that this was not aimed at you personally but that this is part of our policies
Kind Regards
The Gumtree Team
Hello Harlfonzo,
I do apologise for the delay in our reply
I see that you did make contact through our help desk and a reply was sent to you on the 12th of April. A help desk agent has already sent out another email to assist you further.
Please note that all ads are treated equally. We found multiple accounts with your details on the Gumtree website. Please note that we do not allow users to have multiple accounts. We also noticed that on one of your accounts you placed duplicate ads. We rely on reports from the Gumtree community to bring duplicate ads to our attention. When we receive a report, we investigate and take further action if needed. We have sent out previous warnings on this account which is why it was restricted.
I hope you will understand that this was not aimed at you personally but that this is part of our policies
Kind Regards
The Gumtree Team
I only had ONE ACCOUNT, I created a new one BECAUSE YOU RESTICTED ME.. . All I want to know is am I getting my R450 I spent on ads that only showed for 3 days, back.
I need an answer please, or I will be taking this further, to the National Comsumers Commission..
I only had ONE ACCOUNT, I created a new one BECAUSE YOU RESTICTED ME.. . All I want to know is am I getting my R450 I spent on ads that only showed for 3 days, back.
I need an answer please, or I will be taking this further, to the National Comsumers Commission..
I hope I recieve a reply concerning my refund today. Its been a week now.
I hope I recieve a reply concerning my refund today. Its been a week now.