POOR CUSTOMER SERVICE GUMTREE

Used gumtree for YEARS. Suddenly, my ADs are deleted without explanation. Turns out I offered my name as a contact for my wife selling her car on her gumtree account..purely for safety reasons. I have not fully understood the rules, even though I am a private seller. Both Sam and Chantel helped me at first, but then ignored my requests for help today. Their service is poor, lacking empathy, and they should be more understanding and professional in helping clients!!! I wanted my ADs up today!! NOT in 2 days time. It seems they dont understand urgency? Maybe I should look at OLX as an alternative, as my friend did, moving from Gumtree to OLX.