PP
Patricia P
1 reviews | Active since Jan 2017
27 Aug 2020, 11:16
Paid but received no service
I placed an Ad yesterday with gumtree was given ref *** for my payment , My Ad is not appearing I have sent emails for my query till now no one has helped me I feel ****** my money was taken no service given there’s not even a phone number to call it’s so frustrating as I need this AD placed this is so disappointing
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Replies (1)
Gumtree South Africa's replyOfficial
28 Aug 2020, 11:55Hi Patricia. So sorry to hear this. We did check our helpdesk, and we couldn't find any emails from you? Please note, that if you accidentally make a typo, on your email address, we won't receive the reply. We will be happy to advise you, if you can please try again, by reaching out via help.gumtree.co.za, and please double checking that your email address is correct, we will take a look. Also, we always refund all money, on Ads that conflict. The money is automatically returned to the card paid from, please allow 3 - 5 business days for this. Looking forward to hearing from you.
Gumtree South Africa's reply28 Aug 2020, 11:55
Official
Hi Patricia. So sorry to hear this. We did check our helpdesk, and we couldn't find any emails from you? Please note, that if you accidentally make a typo, on your email address, we won't receive the reply. We will be happy to advise you, if you can please try again, by reaching out via help.gumtree.co.za, and please double checking that your email address is correct, we will take a look. Also, we always refund all money, on Ads that conflict. The money is automatically returned to the card paid from, please allow 3 - 5 business days for this. Looking forward to hearing from you.