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Jannie S

1 reviews | Active since Aug 2009

15 Dec 2015, 17:35

NO RESPONSE IN ASKING FOR ASSISTANCE

Experienced bad buying episode from seller advertising on GUMTREE not disclosing truth about item that I bought and paid for. Only found out of condition of item ( Outboard engine ) after sale after having official Yamaha dealer examine it. Was described as \ exelent (sic) condition "and never been worked on before ( Blatant lie ) by seller. This repudiated by Yamaha Dealer. Seller refuses to refund. Contacted Gumtree on 14 December 2015 by email in order to determine if Seller can be classified as dealer ( currently selling another boat ) as he has 7 other listings in past. Need this info to determine if I have a case under Consumer Protection Act. Simple as that. Emailed Charmaine on 3 occasions WITH NO REPLY. Last email specifically asked to notify me if Gumtree may not disclose info of seller so that I can subpoena. Still no reply. Well done Gumtree. I hope prospective buyers read this."""

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Replies (1)
Gumtree South Africa
Gumtree South Africa's reply17 Dec 2015, 18:18
Official
Hello meddoc,

Very sorry to hear of your situation.

I see that the agent you were dealing with in regards to this has rep**** to you.

Please keep in mind that we receive a high volume of emails through the Help Desk and that we do our best to answer all of them in as timely a manner as possible.

Thank you,

Gumtree Team