1 reviews | Active since Jun 2014
I WANT A REFUND.
Previously I had duplicated my ad GUMTREE would instantly send an email and my account would be locked. +10 accounts been locked I decided to pay R299 for the top ad which is for 30 days. Previously GUMTREE would remove my top ad a few days before it could expire, but I never complained yet chose to put up another. On the 9/10/15 I paid yet again for a 30 day top ad. This time another user that previously worked for me put up pics of him doing jobs of my company and he flooded site with ads that were identical to my advertising word for word. The only diff was his phone number. Receiving many calls from PPL he was now ***********, PPL who thought this guy worked for me I had on numerous occasions pleaded with Gumtree support to delete his ads, warn him not to copy my ads or block his accounts. All pleas were ignored. Users have 40+ ads active so directly underneath my top ad is 8 ads from one user, I reported and flagged these ppl but the problem continued. Today I decided why not duplicate my ad also and then GUMTREE sent me emails and deleted my top ad without even a warning. Several emails to support and still no response. I regret spending my money, I should flood like others
I checked and I didn't see any emails from you that came through our Help Desk:
http://help.gumtree.co.za/
However, I will have an agent reach out to you about the specifics of your ad's removals.
Please keep in mind that when you post on Gumtree you are agreeing that you have read and agree to follow our posting policies.
In fairness, we must apply our policies to all users. We kindly ask that users do not copy the bad behaviour of other posters. While there are thousands of new ads live on the site everyday it is impossible to monitor every single ad as it goes live. However our moderation team, as well as countless Gumtree community members, are constantly monitoring our site and if someone is violating our policies, we will eventually find them and address the issue.
We also make it easy for users to report bad behavior on the site using the \Report This Ad\" tab on every ad.
I checked and I didn't see any emails from you that came through our Help Desk:
http://help.gumtree.co.za/
However, I will have an agent reach out to you about the specifics of your ad's removals.
Please keep in mind that when you post on Gumtree you are agreeing that you have read and agree to follow our posting policies.
In fairness, we must apply our policies to all users. We kindly ask that users do not copy the bad behaviour of other posters. While there are thousands of new ads live on the site everyday it is impossible to monitor every single ad as it goes live. However our moderation team, as well as countless Gumtree community members, are constantly monitoring our site and if someone is violating our policies, we will eventually find them and address the issue.
We also make it easy for users to report bad behavior on the site using the \Report This Ad\" tab on every ad.