I need a refund for adds removed

Gumtree must refund me for these two adds that were removed from their site on the 19/05/2015. The adds were posted on 18/05/2015 from [Email Removed] username: <br> <br> Here are the payment confirmations:<br> <br> <br> Payment Information:<br> Reference Number: *** <br> Order Placed: 18/05/2015<br> Email Address: [Email Removed]<br> Payment Method: Visa<br> Order Total: R528<br> <br> <br> Payment Information:<br> Reference Number: *** <br> Order Placed: 18/05/2015<br> Email Address: [Email Removed]<br> Payment Method: Visa<br> Order Total: R 528<br> <br>