GUMTREE SUCKS BADLYYYYY

gumtree//// I put in a add to sell my car and a request came on that for 7days the cost will be R59.00 and i must pay.I made a etf to gumtree. My email went.I looked at for sale and there it was.in seconds it disappeared and i was informed there was not enough info but i was not told what more is needed.I tried to contact them but to no respons. Later i send another e/m and ask for my money back and got a reply it will take 7/10 days. today is 13days and nothing.GUMTREE SUCKSSS.WH am i to do.Thank you h/p you have helped me before with GAME .THANK YOU AGAIN.HAPPY EASTER.