jH
jarrit H
1 reviews | Active since Mar 2012
09 Sept 2020, 12:31
GUMTREE ROBBING PEOPLE - (****)
I have been back and forth now with gumtree and they just stole R129 from me through a paid ad. I first put in an ad and there was an error that I had to correct in my wording and placement of the ad. I follwed the instructions and now paid R129 for the ad and the one lady just ended the chat on me before I could even talk to her.
It said "Chantel (9/9/2020, 12:15:37 PM): Thanks for using Gumtree Support ZA Live chat, my name is Chantel, I'll be with you shortly." and then she just cut the line. This is unacceptable. I am running a business and if these people run paid ads why the hell are they conning people????!!!!!!
Helpful (0)
Replies (3)0
Replies (3)jH
jarrit H's updateReviewer Update
09 Sept 2020, 12:46This was from gumtree - the **** and *****ing goes on:
Sam (9/9/2020, 12:33:27 PM): Thanks for using Gumtree Support ZA Live chat, my name is Sam, I'll be with you shortly
Me (9/9/2020, 12:33:42 PM): Hi
Sam (9/9/2020, 12:33:59 PM): Hi Jarrit - please allow me some time to view your account. Thanks
Me (9/9/2020, 12:34:09 PM): okay
Sam (9/9/2020, 12:36:01 PM): I;ve also noticed that you have sent emails through to us. Please note that we do our best to respond to all queries in a timely manner. With regards to your paid advert: it seems that there is a technical problem with your account. I have escalated this for further attention and will revert back via email once I've received feedback.
Sam (9/9/2020, 12:36:06 PM): We do apologise for the inconvenience caused by this matter
Me (9/9/2020, 12:36:33 PM): At this point I prefer a refund please
Me (9/9/2020, 12:36:49 PM): The last person just hung up on me before I could talk to them
Me (9/9/2020, 12:37:03 PM): Chantel (9/9/2020, 12:15:37 PM): Thanks for using Gumtree Support ZA Live chat, my name is Chantel, I'll be with you shortly
Me (9/9/2020, 12:37:07 PM): That person
Sam (9/9/2020, 12:37:55 PM): Your query has been escalated to the Technical team for further attention and as mentioned, we will revert back once feedback has been received. Thanks
Sam (9/9/2020, 12:38:08 PM): I will end the chat, so that I can escalate your query
Me (9/9/2020, 12:38:16 PM): The first guy refunded me immediately
Me (9/9/2020, 12:38:26 PM): I think Tom or something
Sam (9/9/2020, 12:40:13 PM): Rest assured, if a paid ad can not be activated, then the payment will get cancelled and all refunds may take 5-7 business days. Please note that due to a technical conflict, your ad is not able to go live. As mentioned, I will have to escalate this for further attention and will revert back via email. I can unfortunately not comment how long it will take before I can revert back to you
Me (9/9/2020, 12:40:35 PM): My refun this morning from you guys was immediate
Me (9/9/2020, 12:40:58 PM): No ad, means I have no service
Sam (9/9/2020, 12:41:01 PM): You mentioned a Tom? What was your case number reference ?
Me (9/9/2020, 12:41:23 PM): I did not take note. I think his name was tom something with a T
Sam (9/9/2020, 12:41:34 PM): No, then it was not from Gumtree. What was your advert ID?
Me (9/9/2020, 12:41:40 PM): You should see there on my acount that I was refunded this morning
Me (9/9/2020, 12:41:59 PM): I got the money immediately hence following his instruction and paid again with no avail
Me (9/9/2020, 12:42:55 PM): Nope, Checked my account. Before he could tell me I was refunded the money was in my account
Sam (9/9/2020, 12:43:05 PM): As mentioned to you, I will have to end the chat, as there is currently a technical problem.
Sam (9/9/2020, 12:33:27 PM): Thanks for using Gumtree Support ZA Live chat, my name is Sam, I'll be with you shortly
Me (9/9/2020, 12:33:42 PM): Hi
Sam (9/9/2020, 12:33:59 PM): Hi Jarrit - please allow me some time to view your account. Thanks
Me (9/9/2020, 12:34:09 PM): okay
Sam (9/9/2020, 12:36:01 PM): I;ve also noticed that you have sent emails through to us. Please note that we do our best to respond to all queries in a timely manner. With regards to your paid advert: it seems that there is a technical problem with your account. I have escalated this for further attention and will revert back via email once I've received feedback.
Sam (9/9/2020, 12:36:06 PM): We do apologise for the inconvenience caused by this matter
Me (9/9/2020, 12:36:33 PM): At this point I prefer a refund please
Me (9/9/2020, 12:36:49 PM): The last person just hung up on me before I could talk to them
Me (9/9/2020, 12:37:03 PM): Chantel (9/9/2020, 12:15:37 PM): Thanks for using Gumtree Support ZA Live chat, my name is Chantel, I'll be with you shortly
Me (9/9/2020, 12:37:07 PM): That person
Sam (9/9/2020, 12:37:55 PM): Your query has been escalated to the Technical team for further attention and as mentioned, we will revert back once feedback has been received. Thanks
Sam (9/9/2020, 12:38:08 PM): I will end the chat, so that I can escalate your query
Me (9/9/2020, 12:38:16 PM): The first guy refunded me immediately
Me (9/9/2020, 12:38:26 PM): I think Tom or something
Sam (9/9/2020, 12:40:13 PM): Rest assured, if a paid ad can not be activated, then the payment will get cancelled and all refunds may take 5-7 business days. Please note that due to a technical conflict, your ad is not able to go live. As mentioned, I will have to escalate this for further attention and will revert back via email. I can unfortunately not comment how long it will take before I can revert back to you
Me (9/9/2020, 12:40:35 PM): My refun this morning from you guys was immediate
Me (9/9/2020, 12:40:58 PM): No ad, means I have no service
Sam (9/9/2020, 12:41:01 PM): You mentioned a Tom? What was your case number reference ?
Me (9/9/2020, 12:41:23 PM): I did not take note. I think his name was tom something with a T
Sam (9/9/2020, 12:41:34 PM): No, then it was not from Gumtree. What was your advert ID?
Me (9/9/2020, 12:41:40 PM): You should see there on my acount that I was refunded this morning
Me (9/9/2020, 12:41:59 PM): I got the money immediately hence following his instruction and paid again with no avail
Me (9/9/2020, 12:42:55 PM): Nope, Checked my account. Before he could tell me I was refunded the money was in my account
Sam (9/9/2020, 12:43:05 PM): As mentioned to you, I will have to end the chat, as there is currently a technical problem.
jH
jarrit H's update09 Sept 2020, 12:46
Reviewer Update
This was from gumtree - the **** and *****ing goes on:
Sam (9/9/2020, 12:33:27 PM): Thanks for using Gumtree Support ZA Live chat, my name is Sam, I'll be with you shortly
Me (9/9/2020, 12:33:42 PM): Hi
Sam (9/9/2020, 12:33:59 PM): Hi Jarrit - please allow me some time to view your account. Thanks
Me (9/9/2020, 12:34:09 PM): okay
Sam (9/9/2020, 12:36:01 PM): I;ve also noticed that you have sent emails through to us. Please note that we do our best to respond to all queries in a timely manner. With regards to your paid advert: it seems that there is a technical problem with your account. I have escalated this for further attention and will revert back via email once I've received feedback.
Sam (9/9/2020, 12:36:06 PM): We do apologise for the inconvenience caused by this matter
Me (9/9/2020, 12:36:33 PM): At this point I prefer a refund please
Me (9/9/2020, 12:36:49 PM): The last person just hung up on me before I could talk to them
Me (9/9/2020, 12:37:03 PM): Chantel (9/9/2020, 12:15:37 PM): Thanks for using Gumtree Support ZA Live chat, my name is Chantel, I'll be with you shortly
Me (9/9/2020, 12:37:07 PM): That person
Sam (9/9/2020, 12:37:55 PM): Your query has been escalated to the Technical team for further attention and as mentioned, we will revert back once feedback has been received. Thanks
Sam (9/9/2020, 12:38:08 PM): I will end the chat, so that I can escalate your query
Me (9/9/2020, 12:38:16 PM): The first guy refunded me immediately
Me (9/9/2020, 12:38:26 PM): I think Tom or something
Sam (9/9/2020, 12:40:13 PM): Rest assured, if a paid ad can not be activated, then the payment will get cancelled and all refunds may take 5-7 business days. Please note that due to a technical conflict, your ad is not able to go live. As mentioned, I will have to escalate this for further attention and will revert back via email. I can unfortunately not comment how long it will take before I can revert back to you
Me (9/9/2020, 12:40:35 PM): My refun this morning from you guys was immediate
Me (9/9/2020, 12:40:58 PM): No ad, means I have no service
Sam (9/9/2020, 12:41:01 PM): You mentioned a Tom? What was your case number reference ?
Me (9/9/2020, 12:41:23 PM): I did not take note. I think his name was tom something with a T
Sam (9/9/2020, 12:41:34 PM): No, then it was not from Gumtree. What was your advert ID?
Me (9/9/2020, 12:41:40 PM): You should see there on my acount that I was refunded this morning
Me (9/9/2020, 12:41:59 PM): I got the money immediately hence following his instruction and paid again with no avail
Me (9/9/2020, 12:42:55 PM): Nope, Checked my account. Before he could tell me I was refunded the money was in my account
Sam (9/9/2020, 12:43:05 PM): As mentioned to you, I will have to end the chat, as there is currently a technical problem.
Sam (9/9/2020, 12:33:27 PM): Thanks for using Gumtree Support ZA Live chat, my name is Sam, I'll be with you shortly
Me (9/9/2020, 12:33:42 PM): Hi
Sam (9/9/2020, 12:33:59 PM): Hi Jarrit - please allow me some time to view your account. Thanks
Me (9/9/2020, 12:34:09 PM): okay
Sam (9/9/2020, 12:36:01 PM): I;ve also noticed that you have sent emails through to us. Please note that we do our best to respond to all queries in a timely manner. With regards to your paid advert: it seems that there is a technical problem with your account. I have escalated this for further attention and will revert back via email once I've received feedback.
Sam (9/9/2020, 12:36:06 PM): We do apologise for the inconvenience caused by this matter
Me (9/9/2020, 12:36:33 PM): At this point I prefer a refund please
Me (9/9/2020, 12:36:49 PM): The last person just hung up on me before I could talk to them
Me (9/9/2020, 12:37:03 PM): Chantel (9/9/2020, 12:15:37 PM): Thanks for using Gumtree Support ZA Live chat, my name is Chantel, I'll be with you shortly
Me (9/9/2020, 12:37:07 PM): That person
Sam (9/9/2020, 12:37:55 PM): Your query has been escalated to the Technical team for further attention and as mentioned, we will revert back once feedback has been received. Thanks
Sam (9/9/2020, 12:38:08 PM): I will end the chat, so that I can escalate your query
Me (9/9/2020, 12:38:16 PM): The first guy refunded me immediately
Me (9/9/2020, 12:38:26 PM): I think Tom or something
Sam (9/9/2020, 12:40:13 PM): Rest assured, if a paid ad can not be activated, then the payment will get cancelled and all refunds may take 5-7 business days. Please note that due to a technical conflict, your ad is not able to go live. As mentioned, I will have to escalate this for further attention and will revert back via email. I can unfortunately not comment how long it will take before I can revert back to you
Me (9/9/2020, 12:40:35 PM): My refun this morning from you guys was immediate
Me (9/9/2020, 12:40:58 PM): No ad, means I have no service
Sam (9/9/2020, 12:41:01 PM): You mentioned a Tom? What was your case number reference ?
Me (9/9/2020, 12:41:23 PM): I did not take note. I think his name was tom something with a T
Sam (9/9/2020, 12:41:34 PM): No, then it was not from Gumtree. What was your advert ID?
Me (9/9/2020, 12:41:40 PM): You should see there on my acount that I was refunded this morning
Me (9/9/2020, 12:41:59 PM): I got the money immediately hence following his instruction and paid again with no avail
Me (9/9/2020, 12:42:55 PM): Nope, Checked my account. Before he could tell me I was refunded the money was in my account
Sam (9/9/2020, 12:43:05 PM): As mentioned to you, I will have to end the chat, as there is currently a technical problem.
jH
jarrit H's updateReviewer Update
09 Sept 2020, 15:03So as a response to this report on hellopeter gumtree went ahead and deleted several of my ads because the ads were "duplicates" and left all the other "duplicates" on the website. I never thought gumtree would stoop so low, but here they go.
jH
jarrit H's update09 Sept 2020, 15:03
Reviewer Update
So as a response to this report on hellopeter gumtree went ahead and deleted several of my ads because the ads were "duplicates" and left all the other "duplicates" on the website. I never thought gumtree would stoop so low, but here they go.
Gumtree South Africa's replyOfficial
10 Sept 2020, 18:10Hi Jarrit. We will always refund payments, if there is an accidental double payment. Thank you for reaching out to our helpdesk. We did respond, and you will be refunded.
Gumtree South Africa's reply10 Sept 2020, 18:10
Official
Hi Jarrit. We will always refund payments, if there is an accidental double payment. Thank you for reaching out to our helpdesk. We did respond, and you will be refunded.