1 reviews | Active since Jun 2014
Gumtree ripping loyal customers off yet again!
Order confirmation #***. Once more my paid for top ad had been removed by Gumtree before its expiration date. Why??? It seems every time i pay for a top ad it is removed prior to the given 30 day period expiring why is this? Last month my top ad ad was removed and then a few days later Gumtree had sent me a notice that my ad will expire soon and rather than complain about it for gumtree support takes days to respond I just paid for another top ad. Why why why???? There was no duplicate or reason for Gumtree to have removed my ad so why act money hungry and just do as you please without even notification to me. Since placing my ad and paying for it my business had been closed due to both my vehicles breaking down, and now that they are mobile again i was relieved at least i could get a weeks advertising on to cover up for financial losses, however Gumtree staff had proved yet again that they don't care and don't need to answer to anyone, so easily they do as they please and i am left trying to get answers. Pathetic service, disgusting ethics and no customer care whatsoever. Truly appalling behaviour. Gumtree has stooped to petty thievery, thats it!
Actually, we respond rather quickly through our Help Desk, usually within a couple of hours.
However, I see that yet again you have not emailed us through the Help Desk.
Please know that we can only help you if you let us know you need help!
Also, as per our last correspondence, I see that you did not post your ads under *** or any of the other accounts you have used in the past. You will need to identify the email address of the account you posted under in order for us to help you.
Again, we are more than ready to help you through our Help Desk:
http://help.gumtree.co.za/
Thank you,
Gumtree Team
Actually, we respond rather quickly through our Help Desk, usually within a couple of hours.
However, I see that yet again you have not emailed us through the Help Desk.
Please know that we can only help you if you let us know you need help!
Also, as per our last correspondence, I see that you did not post your ads under *** or any of the other accounts you have used in the past. You will need to identify the email address of the account you posted under in order for us to help you.
Again, we are more than ready to help you through our Help Desk:
http://help.gumtree.co.za/
Thank you,
Gumtree Team
