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Daniel M

1 reviews | Active since Dec 2015

13 Dec 2018, 11:48

Gumtree Double Standards for customers! Pathetic support replies.

I have been on Gumtree for many years. Seeing as I'm a Graphic Designer and Web Developer (Freelance), I do all my business online (including for many international clients), so in the past I have posted multiple ads for my services in various areas (but always in the correct category) of South Africa. This issue was raised a few years ago, to which Gumtree made a note on my profile, which allowed me to post the limit of 8 ads in 8 different areas.

Recently however, my ads are deleted constantly when I do exactly the same thing, to the extend that every second day my account is blocked for 24 hours. I have since changed my ads to only two different ads, one for graphic designing and one for web developing, and to only 1 area, but still my ads are deleted! I mean, this is clearly two separate services, why can't it be allowed?

So after chatting numerous times with their live chat consultants, I have been referred to many support tickets, and each time the ticket replies is the same, a bunch of terms and conditions, fairness... blah blah blah. However, I see constantly other advertisers (always the same people) posting multiple ads in various areas for the same designing service! Does Gumtree discriminate to minorities in this country.....!?!? Why aren't those ads also deleted? Then each time I reply to the "terms and conditions" ticket response from them, they just ignore me - no further communication is received from Gumtree.

As mentioned in the start of this complaint, I am a freelance designer, so this is my sole income, and since Gumtree started blocking my ads left and right, my average monthly income has dropped by over three quarters! I would love to be able to pay Gumtree for more ads to be placed than the normal 8 free ads, but due to the loss of income, I can't even think of doing it.

Ever since Gumtree was bought by Ebay, they started treating their loyal customers like just pieces of garbage. So tired of these double standards!!! They don't even give any consideration to my requests of having the matter escalated to senior management.

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