1 reviews | Active since Oct 2011
Does not apply rules consistently
<p>I've been an avid gumtree user ever since its inception in Cape Town a couple of years ago. I also notified lots of my friends about its great service. Recently I have been battling with gumtree support as I am competing in the construction industry. I find that almost every competitor advertising through gumtree has multiple ads on of the same service, yet my account was blocked for doing this very thing.</p> <p> </p> <p>I then contacted the support staff, stating that yes I do respect the rules, however if rules are there it needs to be implemented consistently as each and every competitor is putting multiple ads on of the same service. She then said that I would have to report these multiple ads, which I did. It took me about an hour to go through just some of the listings, yet ALL these ads which I have reported are still running on Gumtree.</p> <p>Please Gumtree, before deciding to just block a user, also consider that this might be someone elses bread and butter that you are taking away. 10 ads in the service catergory is great and I can live with that. Just don't block my account for this and be consistent in applying the rules.</p> <p>Regards,<br />Jeremy Swarts</p>
Hello Jeremy,
I do apologise for the confusion
We have a three strike system in place for duplicate ads. On the 3rd strike, we block the account.This rule is app**** to all users.
We had an increased number of duplicate ad reports lately, this could be the reason why it is taking longer for the ads you reported to be removed from the Gumtree website. Rest assured, we have received your reports, and our team will remove the ads as soon as possible.
We really appreciate the time you took to report these users to us. It was never our intention to harm your business in any way.
If you ever need any assistance, please feel free to reach out to us at our help desk - https://help.gumtree.co.za/ or by using our Live Chat function.
Kind regards,
The Gumtree Team
Hello Jeremy,
I do apologise for the confusion
We have a three strike system in place for duplicate ads. On the 3rd strike, we block the account.This rule is app**** to all users.
We had an increased number of duplicate ad reports lately, this could be the reason why it is taking longer for the ads you reported to be removed from the Gumtree website. Rest assured, we have received your reports, and our team will remove the ads as soon as possible.
We really appreciate the time you took to report these users to us. It was never our intention to harm your business in any way.
If you ever need any assistance, please feel free to reach out to us at our help desk - https://help.gumtree.co.za/ or by using our Live Chat function.
Kind regards,
The Gumtree Team
