Disappearing Ads-Unfair Treatment, Rude Customer Care agent

Hi there,

I have been a Gumtree seller & User for the last 4 years and never had any issues thus far. However, for the past 4 weeks, I had a very sad and unfair treatment from this platform.

I'm an active seller providing my services for years however, my ads would just be removed for no reason or notice. I realised it a few days later when I went to MY ADS and saw all my ads were removed. I contacted the customer support team and they rep**** back after a day saying that I should only post in 1 province which was totally understandable.

Since then, I have been posting my services for Joburg only. A few days later, I found that my ads were being removed again.

I contacted the CC team again only to get a very rude reply for the agent by the name of JADE. Below is her reply: ""Hello Dr N.P, Thank you for your email.

Thank you for understanding, that we are not able to accept Ads from users who are not locally based. We are not able to post your Ads.

Thank you for your understanding. Warm Regards, Jade "" I found that very rude and didn't understand what she meant and never recalled Gumtree "Educating me". I then sent multiple emails with no response. I opened a new case: Case Number: ***. Case Number: ***. And they just decided to ignore my queries. It has been 2weeks already.

If Gumtree wants us Seller to pay for a premium to use their platform, rather be honest and fair instead of ignoring our complaints. I found that very rude and unprofessional.