BC
Budirirai C

1 reviews | Active since Mar 2013

14 Jun 2017, 11:44

Difficult to get help from Gumtree after spending R764.00 on an Ad

<p>We are having major problems with an Ad We paid for to be posted on Gumtree.co.za for R764. We got massive views in the first 36 hours followed by total stagnantion. After numerous emails one of their Employees managed to respond and offered to bump Our ad which resulted in around 200 more views in 24 hours and again followed by total stagnation. Yesterday I managed to talk to a Live Agent who bumped up Our ad again and We got +250 views but after 24 hrs all has dried up. Our problem is We need our Ad to be seen at all time since We paid R764.00. Trying to get assistance is a hard task since your Live Chat Agents are mostly offline and never get back to Us or you don't respond to emails and there is not phone number to get hold of you. Days are ticking and we need to make the most out of the R764.00.</p>

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Replies (1)
Gumtree South Africa
Gumtree South Africa's reply14 Jun 2017, 12:45
Official

Hello, Budirirai

Sorry to hear that you feel that way

Kindly note that we only have email and live chat support at the Gumtree help desk. Live Chat is available from 8 am – 4 pm during the week.If the Live Chat button is inactive it means that our live chat agents are busy with a call at that moment. As soon as an agent is available you should see the Live Chat button turn orange(active), calls only take a few minutes. We do our best to respond to emails as quickly as possible.

One of our support agents will contact you shortly to help with the situation.

Kind regards,
The Gumtree Team