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CV
Chris V

1 reviews | Active since Aug 2018

13 Sept 2020, 12:33

Ads removed without proper reason - Account locked with no indication.

I am not happy at all. I am trying to advertise a commission-based job on Gumtree (which constantly get's removed), and now my account is locked. ALSO: I'm using an updated version of Google Chrome, and there's no message that pops up saying my account is locked. Instead Gumtree allows me to continue trying to publish the same ad 100 times, to try and guess what the hell it was removed for.

I have a legitimate job posting and I can't post it on any one of my 3 Gumtree accounts.

Whats more, there's no way to contact Gumtree to ask WHY they don't approve the ad, nor do they tell me what the problem is on the email. THEY JUST LOCK THE ACCOUNT, while still keeping the Gumtree profile open, and this is not really cool.

I've read through the rules a thousand times and I can't see ANY VIOLATION my ad is making.

IN ADDITION: When I post multiple ads, for example one about spray painting, and one about selling holiday packages, if only one of the 2 is problematic, all the ads disappear, even if the previously loaded ones have been APPROVED!

WHAT THE HELL?! I have a business to promote and I am willing to do paid advertising on Gumtree and then my ads get removed!

0
Replies (4)
Gumtree South Africa
Gumtree South Africa's reply13 Sept 2020, 14:41
Official
Hi Chris. On our site, on the help page, is an option to 'Contact us', please use this option to contact us, so that our helpdesk team, can explain to you, why your Ads are conflicting, and help you to work out a way forward. We are looking forward to helping you resolve your issues. Have a great day! 
CV
Chris V's update13 Sept 2020, 15:21
Reviewer Update
Your Contact us form takes me to a FAQ page. Unless I am blind, the phone numbers, email addresses, or "chat" options in your Contact us form is COMPLETELY NON EXISTANT! Please indicate to me exactly how I can communicate with Gumtree directly, because a FAQ page does nothing.
Gumtree South Africa
Gumtree South Africa's reply14 Sept 2020, 15:08
Official
We have reached out to you Chris. 
CV
Chris V's update15 Sept 2020, 20:11
Reviewer Update
Thank you so much Jade from Gumtree! My problems have been solved super fast and with absolutely welcoming and friendly service. I appreciate your kind assistance. Now my happy Gumtree posting can continue again in the correct way. Have a lovely day!