YS
YUSUF S
1 reviews | Active since Mar 2009
17 Dec 2015, 10:15
ACCOUNT LOCKED
Good Day<br> <br> I have been an avid and loyal Gumtree user for many years, All of a sudden my account has been locked and the reason given is that i have been placing advets in the wrong categories. I did not read the gumtree notification email in time. Why not notify me by saying that my account will be locked before doing it. I did not realise that placing my advert in the wrong catergory was such an issue, i do now understand. I am very dissapointed in Gumtree. I will be not locked out of my accoint like i am some ssammer of ********. Whilst they are real ********* on gumtree a honest user is locked out.
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Replies (1)
Gumtree South Africa's replyOfficial
17 Dec 2015, 18:06Hello Justice Seeker..,
Please understand that we do not mean to inconvenience you.
However, we require users to post in the correct category to avoid frustration on the part of those searching the site. This is part of our posting policies that all users agree to when they post on Gumtree.
We kindly ask that in the future, should you receive notifications from us, that you read those emails. They contain important information about what policies were the issue in the removal. Please understand that when you ignore them and continue to violate the policies that to us it appears that you do not agree to follow our policies and that then forces us to block your account.
If you ever have any questions or wish to appeal a removal, you can always contact us at our Help Desk:
http://help.gumtree.co.za/
I see that you were in contact with an agent in regards to your block. You have agreed to follow policy moving forward, so your account is now unblocked.
Thank you,
Gumtree Team
Please understand that we do not mean to inconvenience you.
However, we require users to post in the correct category to avoid frustration on the part of those searching the site. This is part of our posting policies that all users agree to when they post on Gumtree.
We kindly ask that in the future, should you receive notifications from us, that you read those emails. They contain important information about what policies were the issue in the removal. Please understand that when you ignore them and continue to violate the policies that to us it appears that you do not agree to follow our policies and that then forces us to block your account.
If you ever have any questions or wish to appeal a removal, you can always contact us at our Help Desk:
http://help.gumtree.co.za/
I see that you were in contact with an agent in regards to your block. You have agreed to follow policy moving forward, so your account is now unblocked.
Thank you,
Gumtree Team
Gumtree South Africa's reply17 Dec 2015, 18:06
Official
Hello Justice Seeker..,
Please understand that we do not mean to inconvenience you.
However, we require users to post in the correct category to avoid frustration on the part of those searching the site. This is part of our posting policies that all users agree to when they post on Gumtree.
We kindly ask that in the future, should you receive notifications from us, that you read those emails. They contain important information about what policies were the issue in the removal. Please understand that when you ignore them and continue to violate the policies that to us it appears that you do not agree to follow our policies and that then forces us to block your account.
If you ever have any questions or wish to appeal a removal, you can always contact us at our Help Desk:
http://help.gumtree.co.za/
I see that you were in contact with an agent in regards to your block. You have agreed to follow policy moving forward, so your account is now unblocked.
Thank you,
Gumtree Team
Please understand that we do not mean to inconvenience you.
However, we require users to post in the correct category to avoid frustration on the part of those searching the site. This is part of our posting policies that all users agree to when they post on Gumtree.
We kindly ask that in the future, should you receive notifications from us, that you read those emails. They contain important information about what policies were the issue in the removal. Please understand that when you ignore them and continue to violate the policies that to us it appears that you do not agree to follow our policies and that then forces us to block your account.
If you ever have any questions or wish to appeal a removal, you can always contact us at our Help Desk:
http://help.gumtree.co.za/
I see that you were in contact with an agent in regards to your block. You have agreed to follow policy moving forward, so your account is now unblocked.
Thank you,
Gumtree Team