Two pot

Good day I have app**** a withdrawal from my two pot on the 25th of January. A lady that also app**** on the same date AFTER me received her money on the 27th. Upon hearing that I contacted GTC about my claim only to hear that my banking details was not validated, the lady then assisted me and told me that once my banking details have been verified I will receive my money within two working days. When I contacted them again om Friday everything was in order the status of my application was "Payment package generated" and when I called again this morning the person to whom I spoke said the "Payment waiting to be released" and when I asked how long it takes for the payment to be released, he could not give me an answer. This is honestly ridiculous. How can other people's money be paid out within one day and mine is taking so long even though everything seems to be in order. I have always spoken very highly of GTC but now I am frustrated and irritated.