Saddend bythe worst service ever by GTC

I have been awaiting my pension release for the past two months. On August 27, I had to follow up with Melvin, the customer relations team leader, and he confirmed via email that my payment will be processed on August 18. I have provided this information to my landlord, who is attempting to have me evicted and has given me till August 18th to pay my arrears. My creditors are cueing for the money. My kids'cant go to school as a result that the transport waiting for payment. After spending so much money on airtime, I have been phoning nonstop for the past three days to find out when my monies will be paid, but no one is able to answer. Melvin is inaccessible and does not respond to my emails, despite the numerous calls and emails I have sent him. It seems that there is no one working at GTC because D Naicker, the manager, is also unavailable. This has left me saddened, unhappy, and anxious. I'll be living on the streets with my kids tomorrow, so I'm hoping someone can help. In order to expose these folks, I will also make sure to post this on all social media platforms.